Pre-made Operating System
Everything You Need to Run
a Quick Service Restaurant
Stop reinventing the wheel. We've built a complete operating system for QSR operations—playbooks, training, daily routines, and workflows—all ready to customize for your brand. Perfect for multi-location franchisees who want consistency without the chaos.
Works for counter service, pickup, and dine-in. Drive-thru and delivery modules available as add-ons.
Start using this OS in your business today. No credit card required.
Why This Matters
The QSR industry is massive—over 200,000 franchised locations employing 4 million people. But high turnover means you're constantly training new staff. This OS gives your team a "second brain" so they can execute consistently, even when they're new.
Franchised QSR locations in the US
People employed in franchised QSR
Annual output from franchised QSR
How Your Day Actually Runs
Every shift follows a rhythm. We've mapped out the seven core moments that make or break your day—from opening to closing—plus the weekly and monthly routines that keep everything running smoothly.
The Daily Rhythm
These seven moments happen every single day. When they're done right, your shift runs like clockwork. When they're skipped or rushed, everything falls apart.
Weekly & Monthly Routines
Beyond the daily grind, these cadence moments keep your store in top shape and your team aligned.
Your Team Structure
This OS is built for a standard 6–8 role model. Every role has clear responsibilities, training, and support built in.
Built for Real People, Real Pressure
This isn't a binder that sits on a shelf. It's a living system designed around how people actually work—especially when they're stressed, new, or both.
Reduces Mental Load
During peak rush, your team doesn't have to remember everything. The system remembers for them. It's like having a second brain that never gets overwhelmed.
Makes Standards Clear
No more "I thought you meant..." conversations. Everyone knows exactly what "good" looks like, which means less rework and fewer conflicts.
Makes It Safe to Ask for Help
When calling out problems is normal and expected, issues get fixed before they become disasters. Your team can flag things without feeling like they're failing.
Coaches in Real Time
Instead of long training sessions that everyone forgets, coaching happens in small moments throughout the day. Quick prompts and teach-backs that actually stick.
How It All Fits Together
The OS has four building blocks. Moments organize your day. Projects are the checklists you actually use. Playbooks are your reference guides. Training gets people ready. They all work together.
Moments
Time-based routines that match your shift—Opening, Rush, Closing, and everything in between.
Projects
Short, actionable checklists with clear owners. The stuff your team actually does, step by step.
Playbooks
Your SOPs and reference guides. When someone needs to know "how do we handle this?" the answer is here.
Training
Role-based learning paths that get people ready fast. Teach-backs and drills, not death-by-PowerPoint.
The Motivator: Training That Feels Like Progress
High turnover means constant training. But training doesn't have to feel like a chore. The QSR OS includes a pre-configured set of entitlements and rewards that make learning engaging with achievements, status progression, and awards. Admins can customize these for their particular needs, making training something your team wants to do, not just something they have to do.
Achievements & Awards
Earn badges for completing training, perfect quiz scores, reviewing playbooks, and finishing projects. See your awards on your profile and track your journey.
Status Progression
Journey from Bronze to Silver, Gold, and Platinum status as you engage with training and content. Visual progress shows how far you've come and what's next.
Cross-Platform Rewards
Everything you do contributes to your progress. Training, playbook reviews, project completion, and moments all earn rewards and build your status. One unified journey.
Your Seven Daily Moments
Each moment has a clear goal, owner, and checklist. Here's what they look like in practice.
Opening
Everything needs to be ready before the first customer walks in. Equipment, food safety, and stations all at par.
Goal: Start the day ready—equipment working, stations stocked, safety checks done.
Owner: Shift Lead
Key Checks: Equipment ready, temp logs complete, stations at par
Watch-outs: Temp logs without stability, FIFO misses, sanitizer not tested
Coaching prompt: "What's the one check that prevents the biggest miss today?"
Pre-Shift Huddle
Quick alignment on positions, priorities, and what to watch for. No long meetings—just clarity.
Goal: Get everyone on the same page before the shift starts.
Owner: Shift Lead
Key Checks: Roles assigned, top priority clear, escalation plan stated
Watch-outs: No backups planned, meeting runs too long, no repeat-back
Coaching prompt: "Newest person repeats the 3 priorities."
Pre-Rush Reset
Stock, sanitize, and stage everything you need. Do this 10–15 minutes before peak, and rush goes smoothly.
Goal: Lock down the line before the wave hits.
Owner: Shift Lead
Key Checks: Critical items staged, sanitizer verified
Watch-outs: Wrong staging, dirty sanitizer, shortages discovered mid-rush
Coaching prompt: "What runs out first in 20 minutes—what's our move?"
Rush Execution
This is where it all comes together. Fast, accurate, and recoverable when things go sideways.
Goal: Speed and accuracy under pressure.
Owner: Shift Lead
Key Checks: Accuracy checks done, ticket times tracked, recovery logged
Watch-outs: Speed over accuracy, silent station swaps, inconsistent recovery
Coaching prompt: "Call out your accuracy steps for this bag."
Post-Rush Recovery
Rush leaves a mess. This moment gets everything back to baseline so you're ready for the next wave.
Goal: Get back to standard quickly.
Owner: Shift Lead
Key Checks: Stations back to par, breaks resequenced, next rush prep started
Watch-outs: Reset unfinished, guest areas drift, prep skipped
Coaching prompt: "What must be true before we're back to standard?"
Shift Handoff
Cash, inventory, issues—everything the next shift needs to know. No surprises.
Goal: Transfer the store cleanly to the next shift.
Owner: Shift Lead
Key Checks: Issues recorded, variances noted, next plan set
Watch-outs: Cash variance delayed, out-of-stocks not escalated, issues lost
Coaching prompt: "Top 2 risks for the next 2 hours?"
Closing
The closing crew sets up the opening crew for success. Food safety, cleanliness, and security all locked down.
Goal: Safe food, clean store, secure cash, ready for tomorrow.
Owner: Shift Lead
Key Checks: Close checklist complete, food labeled and stored, lockup confirmed
Watch-outs: Cooling mistakes, cleaning uninspected, rushed single-person cash close
Coaching prompt: "If we open in 8 hours, what do we wish we did tonight?"
What's Included
This isn't a skeleton framework. It's a complete system with 19 daily project kits, 8+ playbook categories, and 14 role-based training paths. Everything you need to run a QSR operation, ready to customize for your business.
Daily Project Kits
The checklists your team uses every single day:
Weekly & Monthly Projects
The cadence routines that keep everything running:
Your Playbook Library
Reference guides for everything—from opening procedures to handling complaints. When someone needs to know "how do we do this?" the answer is here, searchable and clear.
Brand Pack Template
Your brand-specific standards
- •Pars, hold times, temps, portion standards, scripts, equipment map
Core Operations
How the store runs day-to-day
- •Opening standards
- •Pre-rush standards
- •Rush roles & rules
- •Closing standards
- •Station setup standards
- •Order accuracy standards
Guest Service
Making customers happy
- •Guest service standards
- •Service recovery (complaints, refunds, remakes)
Food Safety
Keeping food safe and compliant
- •Food safety basics
- •Temp logs + corrective actions
- •Allergen handling
- •Cleaning & sanitizing
Equipment & Safety
Equipment care and incident response
- •Equipment safety (fryer, grill, knives, chemicals)
- •Maintenance + vendor escalation
- •Incident response (injury, outage, emergency)
Inventory & Cost
Managing waste and inventory
- •Waste + hold-time management
- •Inventory: pars, ordering, receiving
Cash Controls
Cash handling and fraud prevention
- •Cash handling basics
- •Optional: advanced cash controls (dual counts, thresholds, camera checks)
Role-Based Training Paths
Every role gets a tailored learning path. No more generic training that doesn't stick. These are practical, role-specific, and designed for quick comprehension.
Add-On Modules
The core OS works for counter service, pickup, and dine-in. If you have drive-thru or delivery, we've got modules for those too.
Drive-Thru Module
Everything you need to run a fast, accurate drive-thru operation.
Moments
- • DT Opening Add-On
- • DT Rush Add-On
- • DT Close Add-On
Projects
- • DT equipment check
- • DT station stock & stage
- • DT speed setup
- • DT accuracy routine
- • DT close & clean
Training
- • DT order taking
- • DT hospitality scripts
- • DT speed vs accuracy
- • DT recovery
Delivery Module
Handle third-party delivery platforms like a pro—accurate, fast, and recoverable.
Moments
- • Delivery Setup Add-On
- • Delivery Peak Add-On
- • Delivery Recovery Add-On
Projects
- • Delivery platform setup
- • Packaging & labeling
- • Delivery staging & handoff
- • Delivery accuracy audit
- • Delivery issue log
Training
- • Delivery packing accuracy
- • Delivery handoff standards
- • Platform troubleshooting
- • Delivery guest recovery
Getting Started
You don't have to implement everything at once. Here's a 30–45 day rollout plan that gets you up and running without overwhelming your team.
Ready to Get Started?
This entire operating system is ready to use in WorkKits360. Customize it for your brand, assign it to your team, and start running smoother shifts today.
No credit card required. Start where you are.